Cannot install march updates of google messages and contacts

Teracube 2e
#1

Hi there,

I’m using the latest Android version 16.2 on my Zirconia. It runs significantly better than the previous version 15. However, for the past few days, I’ve had two pending updates for “Google Messages” and “Contacts” that won’t install.

I’ve already tried manually installing the updates several times, restarting the phone, and clearing the Play Store and app cache – unfortunately, without success. I even uninstalled all updates for these apps, since the apps themselves can’t be uninstalled. That wasn’t a good idea, because the older updates can’t be restored. The Play Store only ever tries to install the latest update. :expressionless: Under Play Store > Profile > Settings > About, I see that the Play Store version is 50.7.24-31 and there’s no update available. The “Play Protect certification” shown there is also missing and can’t be repaired. As a last resort, I would reset my phone, but I definitely don’t want to do that.

Am I the only one experiencing these update problems, or is this a known issue?

best regards
Nico

#2

Well, hi,
my Phone is showing a quite similar issue with the Installation of Google Calendar.
System version and Play Store version is the same as yours and i have the same issue with the Play Project Certification.

Hopefully somebody at teracube will take care of that.
Thank you.

#3

We have had success with updating on test devices here.

Can you reset the Storage for Play Store and try again after a reboot?

Android 16.2.0 for Teracube 2e 2nd Batch Emerald (SN: 2021)
#4

Hello,
I just tried it and it actually worked! I wouldn’t have dared to delete the app’s storage contents, but of course, with the Play Store, not much can go wrong.

The Play Protect certification still isn’t there, but I think that’s okay.

Thanks a lot!
I wish you a happy Easter, if you celebrate it. :slight_smile: