Anyone else using this for Freestyle Libre reading?

I had a bit of trouble getting the app to launch, see my thread about NFC not working. It does seem to be working now, in that the LibreLink app launches, but it doesn’t seem to be interacting with the device on my arm. I’m hoping that someone else might be using this and could maybe help me troubleshoot, as I really don’t expect the staff to have a diabetic person using this particular management solution.