Battery Replacement

I have a teracube-2e and it a really good phone. I think it is about 4 years old and I want to replace the battery. So I bought a new one at myteracube.com, put it in, loaded it, but nothing happens. The old battery still works. I have opened a ticket, written an email to support, but I don’t get any answer. I want to give this battery back. Can anybody tell me what I can do?
Heinz

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Welcome!

Sorry for the frustration.

Support may be working in a different time-zone, so please re-message them and I’ll ping them to make sure it doesn’t get lost.

They will take care of you.