I recently purchased a phone for my child and I purchased the “use our own network option. We added our child’s device to our T-Mobile network, but her phone is still insisting that we have to purchase a plan for her phone before she’s allowed to make calls. I need to understand why we are being forced to buy a plan when we paid for the “choose your own plan” option.
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Hi @leah_klein - sorry for the confusion. Your phone was unlocked 3-4 days back and we have sent you an email confirmation. Please check.
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