Being promted to buy a plan when you've purchased the unlocked version

Teracube Thrive
#1

I recently purchased a phone for my child and I purchased the “use our own network option. We added our child’s device to our T-Mobile network, but her phone is still insisting that we have to purchase a plan for her phone before she’s allowed to make calls. I need to understand why we are being forced to buy a plan when we paid for the “choose your own plan” option.

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#2

Hi @leah_klein - sorry for the confusion. Your phone was unlocked 3-4 days back and we have sent you an email confirmation. Please check.

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#3

I have recently got a Teracube phone for my son.So far so good. So I am going to to purchase a free carrier plan to join in my current T- mobile family plan for my child. Could I have a new phone number Or just keep the old one? I guess the old SIM card needs to be replaced, right?

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#4

Hi @Crystal121 - I’m sorry for the late reply. Please check if you bought the locked version of Teracube Thrive (locked to Teracube Wireless) or did you buy the unlocked version. You can email us at support@myteracube.com or schedule a call with us.

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