Cannot find bluetooth device

Hi! I’m trying to connect my Teracube 2e to JBL Charge 3 speakers but the phone does not find the speakers at all. Charge 3 has Bluetooth 4.1 which should be compatible with the phone’s 5.0. The speakers were in discovery mode and the phone does find other devices. Any ideas what could be the issue?

Hi there - could you check if any other phone is able to find the speaker when the speaker is in discovery mode?

Also - if the speaker was connected to any other device before, could you disable that other phones’ Bluetooth just to be sure.

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Hi! Thanks, that was good advice! Despite it being able to connect to my old phone, the speaker’s discovery mode did not work for some reason. A speaker factory reset solved this problem and the phone was able to find it no problem! Thanks again!

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