Cricket network

[Dc3279]

Any time frame as to when I can use this phone on cricket network or return it for a refund?

Thanks Dennis

[Sharad]

I’m assuming you are referring in context of Teracube 2e. We will be posting updates on the below thread. The current estimate to get the certification is about 5-7 weeks.

Cricket wireless issue with Teracube 2e (Update: AT&T is working fine)

Update: Few users have reported that AT&T is working for them. Our internal AT&T testing also works. Hence it seems the issue is only limited to Cricket wireless as of now. A Teracube 2e (T2e) backer has reported that Cricket wireless activation is failing. It is most likely because AT&T changed their activation policy just 1 week back on Jan 19, 2021 (AT&T link). Note 1: This only affects Cricket wireless in the US. All other supported networks in the US like TMobile, MetroPCS, Mint mobile…

[bobinmeister]

The question I have is, are you certain about getting the certification(in the 7 weeks) or is it in limbo?
If you do not get the certification are we able to return the phone for a refund, because it will be past return policy.
Also are the 2e phones compatible with Hd voice because that is what cricket will change into next year.
I have the first Teracube , asking for family member who got the 2e.

[Dc3279]

I forgot about the HD voice thanks for asking about that

[Roni]

What happens for those of us users on Cricket’s network if the certification does not come through? When does this 5-7 week period start - on Jan 19th or today? Will I have the option to return for a full refund if I cannot activate it?

[Sharad]

This should answer your query

Cricket wireless issue with Teracube 2e (Update: AT&T is working fine)

The certification we are pursuing is for HD voice (VoLTE) - so that will work once finished. In fact HD voice already works on the AT&T network which is the same as Cricket. And yes - we will allow late refunds if we are not able to complete certification.

[mairetrib]

I got my 2e today but I am on cricket so sadly I will have to wait to try it out

[kko838]

Same. I really just wanna use my phone d

[Mark_Theivagt]

I’m in the same boat. Got my phone a week ago and can’t use since I’m on cricket. It’s bs that it will work on at&t bit not cricket which is owned by at&t.

[kko838]

Any update?

[Sharad]

The AT&T lab tested our latest build this week. There are 2 emergency alerts that are still not passing - AT&T is very strict about them (rightly so). The team is working on the fixes.

[Saijin_Naib]

Thanks for letting us know the specifics on that. Do you have eyes on whether or not the TeraCube_One ROM exhibits the same trouble (to get it knocked out prior to certification testing even begins)?

[Sharad]

For now, the 2e ODM is preparing the code patch for us. Once we get access to that, we will try applying it to the T1 code base as well.

[Jon_Ravenholt]

Have we made any progress on connecting to Cricket?

[Sharad]

Closing this case to avoid duplicate posts. Please follow the updates on the below thread for 2e:

Cricket wireless issue with Teracube 2e (Update: AT&T is working fine)

Our latest build has an issue with just one emergency alert - State local (Spanish). However, AT&T needs it to be perfect and hence we need some more work.