Where can I purchase a new phone case? Cost and shipping?
Current phone case is simply too flimsy, normal wear and tear result of digging out and shoving into pocket about a dozen times a day.
ooh wow - that’s some serious damage. We will take this feedback to our next iterations.
We do have stock in US and Canada - where are you based @inferno17x? Please email support@myteracube.com - they might be able to assist you.
Thanks Sharad! Just email support for a new case, just hope the replacement arrive before the whole phone case falls apart.
The side piece covering the power button has cracked off yesterday.
On the flip side, I can attest the case is really biodegradable!
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Hi, do you mind telling us how long you’ve been using the case that’s falling apart? It would be useful to know, because my use sounds about like yours, but I’ve only been at it for 3 weeks so far.
@Sharad , would it be possible for Teracube to make the CAD file(s) for the 2e case available to the public?
Just to avoid confusion - the case is not covered as part of warranty. That said - the support team should be able to help you on where to purchase it from if available.
I’ll look into that and report back.
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About 7 month.
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Any update on the CAD files for the case?
My case has fallen apart in under 18 months. I can’t find any alternatives via Amazon or eBay. Has anyone found a better alternative? Thanks…
Hi @peterforint - there may not be any 3rd party cases out there. We have the Green and Black case in stock on our website.
Thanks for the reply. Has the material quality improved? It’s disappointing to have a “biodegradable” case that needs replacing two or three times over the four-year guaranteed phone life…
The new black case is slightly better than the original case. Our cases would be on par with other cases in the market - maybe others don’t get tested for so long that much :).
I have the same issues as the original post. I am considering buying one of the updated cases.
@peterforint What is your review of the new case so far?
Thanks!
Six weeks in and case is holding up fine. The formulation is different, as the large tan speckles are no longer present. The “feel” is similar, so let’s see how long this one lasts.
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I bought one as well and just received today. Compared to the 1st gen 2e case (with flecks), it fits very well, as a phone case should. No more phone sliding around within the case.
@Sharad, is the original 2e case backyard compostable?
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Nope - it needs commercial composting (usually that goes in the compost bin of your waste management services).
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