Didn’t know where else to put this, we may need some more group discussion topics. Ideally this post would go into General Tech category, but it is urgent. I was concerned that I had a scammer hack into my PC b/c of a msg in Instagram. I visited their fake Bitcoin mining site. So I contacted this Service Tech Company to do a free PC assessment to check for viruses: My Computer works. https://mycomputerworks.com/.
They have a social presence, LinkedIn, FB etc. And no reviews of scamming customers on GlassDoor, just some billing and cust service complaints on review sites. Overall, my experience was fine with them. The tech discovered no issues, but their process seemed to involve downloading a bunch of freeware onto my computer to diagnose and used no system to auto check for concerning files/apps, he just checked manually and asked me. Not sure how out of date this is? But my tech friends think it’s sub par or odd b/c they left all the freeware they installed on there w/ diagnostic logs. I called sales afterwards and they said I could delete everything or keep whatever I wanted and there was nothing harmful. The tech also found no issues on my PC.
My Concern: To schedule a free inspection, I had to give them my credit card info, including exp date and 3 digits on back and my first/last name and address. I feel foolish for giving now, why would they need that to schedule free consultation? I can see it streamlining the mitigation process if someone had an urgent issue needed resolved then, they want to be able to charge for it first before tech worked on it, but still skeptical in hindsight… in No charges on card atm, that with remaining freeware left installed made me question their business legitimacy but could find no scam reviews online. Any one ever heard of this company or 1 asking for credit card info to do a free consultation? Wondering if I should get a new card…