Fingerprint sensor is missing

Randomly, my fingerprint sensor stopped working. After a restart, it seems to have disappeared completely: apps that once asked for fingerprints now ask for my password/pins.

I can’t find any options in my settings related to the sensor. Under lock screen options, I only have pin or password, no fingerprint.

1 Like

Welcome!

Sorry for the trouble.

It’s unlikely this is a software issue, so I’d recommend to reach out to Support@MyTeraCube.com to initiate a warranty claim.