I used to use the fingerprint setup on my Teracube.
One fine day, the fingerprint setup on the phone has vanished.
I tried updating, restarting etc. No dice.
Maybe the fingerprint sensor has stopped working?
I am not sure what else can I do to troubleshoot this.
It is disappointing to see it fail like this.
Has anyone encountered anything like this? is this some form of user error? Or is it a software issue or a hardware issue?
Mahesh
Hi Sharad,
Yes, tried reboot a couple of times.
Will try again today.
Mahesh
Tried the reboot, I dont see the fingerprint yet.
Is there a place I can take the phone Sharad to get it checked out?
Mahesh
As the next step, please backup your data and do a factory reset. If the reset does not fix the issue, then we can do a warranty swap. You can send an email to support@myteracube.com with the order details and link to this discussion.
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