How to factory reset a Thrive child phone? [Answered]

Steps to perform a factory reset

  1. Please make sure
    – You are backed up (Settings > System > Backup).
    – Your pictures are backed to Google photos or some other backup system.
    – And you remember your google password :slight_smile:.

  2. Then do Factory reset (Settings > System > Reset options > factory reset)

If the factory reset option is unavailable, your phone is configured under Google family link. Follow these steps:

  1. On your parent device, open the Family Link app Family Link|autox18. If you don’t have it, then install the Google Family link app on the parent phone
  2. Select your child.
  3. Tap Controls > Devices .
  4. Select your child’s device.
  5. Tap Reset device & delete data .
  • If you don’t find “Reset device & delete data,” you can remove the child’s account from Android settings on their device. The device may still show up in Family Link, but your child’s account will no longer have access to that device.