How to toggle menu on a black screen?

how can I toggle down to a menu when the screen is black?

Hi @kko838 - could you please give detail on what’s happening? Maybe show a picture or a small video?

I don’t have the phone with me at the moment, but the screen got cracked and it’s mostly black. Is there a way to do a reset without being able to actually see?

Like how many clicks down is the reset when starting in the mode

On a Teracube 2e its 5 clicks down. There is another way to do it without seeing the screen - by using SP Flash software.

Another option is to just send it in (in case doing it at your end is not possible). As a rule of thumb - our technicians wipe the memory before they work on a device.