I provided the wrong pin number in the request to transfer my old number, how do I update the request? (Original request failed)

General Bug reports
#1

I am setting up a new phone for my kid and requested to keep his old number; however, in the request I provided the wrong PIN and it failed. The only option I see is to request it again, but I cannot find how to update the PIN before requesting again. Thank you!

1 Like
#2

Welcome!

Sorry for the frustration.

Can you please reach out to support@myteracube.com and reference this post?

I’ll ping the team, as well.

#3

I see they assigned your case a Ticket number, so please continue working with them there.