Issue with VOLTE on Eastlink

Teracube 2e
#1

I am placing this in both the Terracube and the e/OS help forums

The phone in question is a Terracube 2e
Android version 12
/e/OS version 2.7-s-20250109460371
e_emerald-user 12 SQ3A.220705.004
eng.root.20250109.111449

Received this from Eastlink. A Canadian provider.
This is a reminder that your current device is not compatible with our upgraded network. To avoid disruption to fundamental services like data, you’ll need to replace your device.

According their customer service either the hardware or the firmware is not compatible with Eastlinks upgraded VOLTE system. The person pointed out that beside the signal stregnth icon was an R meaning that the phone was roaming on another network namley Bell.

Questions:

  1. Anyone else using a simular phone in Canada.
    If so (a) with Eastlink?
    (b) with bell or another network
    (c) similar issues.

I also have a Fairphone 3 with e/OS and there is no issues with the VOLTE on Eastlink. I am guesting if it is hardware or firmware or just Eastlink service upgrade.

Thanks

#2

hello anyone using a Terracube 2e in Canada

#3

What settings do you have in your Cellular Data section? Do you have 2G enabled, or 3G forced instead of Auto/4G/LTE?

Are you in a location where you can disable Roaming and still receive service?

#4

can’t input a “*” in this forum
Info settings for “star#star#4636#star#star”
on on the Terracube 2e
Phone 0
IMEI
Phone Number:
Current SubID 2
Subld of default data SIM: 2
IMSI:
Current network: Bell
Roaming: Roaming
Data Service: Disconnected
Data Network Type: LTE
Voice Service: In Service
Voice Nerwork Type: LTE
Signal Strength -124dBm 16 asu
DL bandwidth (KBPS) 0
UL bandwidth (kbps) 0
LTE Physical Channel Configuration
Set Preferred Network Type:
GSM/WCDMA/LTE(PRL)

Mobile radio Power ON Green
VoLTE provisioned on Grey
Video Calling provisioned on Greyed out
Wi-Fi Calling provisioned on Greyed out
EAB/Presence provisioned off Greyed out
Enable DSDS ON Green

Data Service Disconnected is new we got a number of notices about this issue and Eastlink said they would discontinue Data if this was not cleared up.
Note physical SIM slots are numbered SIM 1 SIM 2 SIM card is in SIM 1 slot although it looks like it is in SIM 2

#5

Hmm… Can you disable Roaming and see if it behaves?

#6

Tried that. Phone keeps indicating it is connected to Bell network and My Fairphone 3 indicates it is connected to Eastlink.
The person at Eastlink we have contacted a few times gave us a list of phones that function on their network, naturally the Terracube or the Fairphone 3 are not on it… The list looks like it supports only the phones they sell.
Both the Terracube 2e and my Fairphone 3 are using the latest version of e/OS.
Both phones are set to automatically choose network, the Terracube chooses Bell and the Fairphone chooses Eastlink, even when they are located within 10 cm of each other.
If the firmware is the same then there could be a difference in the hardware.
Maybe it is time to take the Terracube 2e to Bell. It is a nice phone and it is too new to replace with another Android spy phone.
I tried to manually choose a Network on both phone the Terracube lists Eastlink (sometimes), Bell, Telus, Rogers. It will not connect to Telus, Rogers or Eastlink.

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#7

Unfortunately, I do know what else you could try.

You have done it all, it seems.

Some MVNOs can be very aggressive with what they allow on their network, and like you saw, oftentimes only devices they sell are allowed on.

#8

We will find another provider. Maybe you could place a note in your Terrecube 2e description that it is not compatible with Eastlink in Canada. That would save future Aggravation.
Thanks.

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#9

I have asked the team about modifying our compatibility list of MVNOs.

#10

Change service provider from Eastlink to Bell. Hope that is the end of the problem. Thanks for all the help.

1 Like
#11

Thanks. Eastlink has a compatible phone list. That looks a lot like the list of phones that they sell. No issues with the terracube on the Bell network so far.
Thanks for the help

1 Like