Hi, I’m not getting good data using T-mobile through Tello. They say to choose 4G in settings, but the phone only offers 2 and 3G. Missing half my texts, no connectivity for driving maps navigation… what can I do?
Most likely the APN settings are not working. Could you please add a new APN with the following settings:
I put in the first version, but no luck. Should I try the Main or Alt versions?
Hi @JanetCWhat - yes please try other versions as well. Here is what you can try:
- After you add an APN, try airplane mode and back to see if it works. If not, reboot the phone and check again.
- APN settings are case-sensitive. So enter everything as it is mentioned on these websites.
- If no APN settings work, then please reach out to their customer service as well.
Another user had reported success with Tello. I’ll reach out to see if they can help.