It happened yet again!!!
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Hi Cedro, if you haven’t already done so, would you mind to reach out to our support team support@myteracube.com or live chat https://support.myteracube.com.
My hunch is that you have a corrupted firmware in your phone or there is a fault hardware component. Either way, our support team will be ready to get you supported.
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I already have, yet no answer!