Screen disappears with phone calls

So, recently the phone has been doing some major weird things. For example, I will dial a number and the moment it rings, the screen goes dark. The only way to undo/start again is to reboot the phone.
Can anyone advise?

Do you have a screen protector installed?
I suspect the screen protector interfering with the proximity sensor.

It is the screen protector that came with the phone. And this only happened recently, after having my teracube for almost a year now. So I am confused!
Thanks tho… good thought.

Could be dirt on the top part of the phone… that’s what I suspect xD
Had that on a couple of devices before, so :stuck_out_tongue:

Hi @Pat_Loeb - did cleaning help with the issue? Here are a few more things to try:

  1. Settings > Apps & notifications > Phone > Notifications should be On.
  2. While there (inside Phone app info), click on storage and Clear cache and storage.
  3. Reboot and try an incoming call.
  4. If this doesn’t work, then we can try usual steps of first doing a cache cleanup
  5. If these do not fix it, then remove the screen protector and try again.

well, still happening.
let me try cleaning again but i dont know what’s happeniing. I also can’t turn the phone off when this happens…

Hi @Pat_Loeb - if cleaning does not help, then please remove the screen protector, clean again and then try.

If all these fail, then maybe it needs a warranty replacement.

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I will try to clean it again — and thank you. It is frustrating because I can’t use the screen to press numbers for departments, go on mute or speaker, or for that matter hang up when we’re done.
Crossing fingers that this works…