Teracube 2e failing to register SIMs

Hello,

My teracube 2e has been great for about 6 months but yesterday I kept getting no network. I’ve tried the other sim sockets, still nothing. I then tried a sim I know works from another phone and that failed too, simply not registering. Wifi is fine, it’s the mobile signal that is the issue.

I have cleared all apps and have just done a factory reset. Still nothing.

Would appreciate any suggestions because I really enjoy my Teracube and love the ethics behind it.

Best Regards,

Mihailo

1 Like

Hi @mihailolja - welcome to Teracube forums. Since you have already done a factory reset and tried both the slots, this could be a hardware fault. Please initiate a warranty replacement either via email (support@myteracube.com) or scheduling a call.

Thank you Sharad. Will do.