Teracube Watch - User Guide

Teracube Thrive
#1

Contact us

Email: support@myteracube.com
Forums: myteracube.com/thrive-forums
Live chat: https://support.myteracube.com
Phone : Schedule a call

Thrive Parent App Links

GetItOnGooglePlay AppleAppStore

Thrive Watch User Guide

Welcome to the Teracube Thrive family! This guide will help you get started, set up your child’s watch, and explore all the features built for safety and peace of mind.

Setup Video - https://youtu.be/QtmiJPFeM9k

1. What’s in the Box?

  • Thrive Watch
  • SIM Card enclosure (SIM card is pre-installed in the watch)
  • USB Magnetic charging cable
  • Quick Start Guide

2. Activate Teracube Wireless Plan

Teracube Wireless is a premium wireless service offered by Teracube. It is powered by T-Mobile and features nationwide coverage and affordable contract-free plans to keep your kids safe. SIM card is pre-installed in your watch.

  1. Go to myteracube.com/watch-activate from the Parent’s iPhone or Android phone or your laptop.
  2. Click “Start now” and enter your email address.
  3. The preferred way is to enter the ICCID number from the SIM card enclosure (locate the white card inside the box).
  4. Select a monthly or annual plan and complete the signup process.
  5. A new phone number will be assigned to you, Please note that number.

Note: It might take 5 min for number to be operational. you can try calling it from parent’s phone.

3: Turn-on the Watch

Important: Please activate the wireless plan (Step 2) before using the watch. Otherwise, you may not be able to pair the watch with the Parent app

  1. Hold the power button on the side of the watch to power it on.
  2. If it doesn’t turn on → Plug the charger in the watch and charge for at least 15 min

4: Install Parent app on Parent’s phone (android or iPhone)

  1. Install Teracube Parent app from Play store or App Store
    GetItOnGooglePlay AppleAppStore
  2. Signup on the app using Parent’s email address. a conformation email will be sent to you.

5: Pair the Watch

  1. Once you log-in to the parent app, click on “Add Device”
  2. Scan the QR code printed on the back of the watch.
  3. Add the child’s name and the Month/Year of birth.
  4. Add “Nik Name” ex - mom/dad - this is how you will show up on the child’s watch.

Troubleshooting: If you are having trouble scanning or pairing the watch to the Parent app, then your Teracube wireless plan (Step 2) may not be active yet.

6: Test the connection by using Location > Ring watch

  1. Go to the Thrive Parent app > Child profile > Location > “Ring Watch”. This should ring the watch.
  2. To stop the watch ringing → press the button on the right side of the watch.

7: Add Contacts to the watch

  1. In Thrive parent app → Click on Child profile → Go to the Contacts → Add New Contact
  2. Add Name, Phone number and make sure add 1 adult/ phone number as emergency contact. There is only 1 emergency contact possible, parents can choose any number.
  3. Go to child watch → click on “Phone” → you should see the contact you just added, ex - “Mom” → Make sure to call the number from the watch to make sure the child is able to make calls.
  4. Again from the parent phone → try calling the child watch to make sure the child can receive calls from this number.
  5. Now add all Contacts you wish your child can talk to by clicking on “Add Contacts”.

8. How does my child call the Emergency Contact from the Watch?

  1. In the Parent App, designate one of the approved contacts as the Emergency Contact .
  2. On the watch, your child can long-press the power button for 10–15 seconds to automatically call that Emergency Contact.
  3. All connected family members will receive a notification on their phones whenever the child makes an emergency call.

9: Add Other Family members/Caregivers to the Watch

If you want other Parents (and/or Grand Parents/Caregivers) to manage the watch and chat with the watch, then please follow these steps on their phone:

  1. Install the Teracube Parent App on their phone.
  2. Sign up and create an account.
  3. In the app, tap “Add Device.”
  4. Scan the QR code shown on your child’s watch — this sends a request to the primary parent for approval
  5. The primary parent will receive the request and can approve or deny it.

Once the primary parent approves the request, the secondary parent/caregivers can start chatting with the watch.

Congratulations!! Your watch is ready to be used.

Teracube Watch FAQ

Why does my watch show Airplane Mode?

If your watch is showing Airplane Mode, it usually means the watch cannot detect the SIM card.

This can happen if:

  • The SIM card is not installed.
  • The SIM card has become loose or shifted out of place.

How to fix it

  1. Remove and reinsert the SIM card, making sure it is seated correctly.
  2. Restart the watch from the Parent App:
    Parent App → Settings → Restart Watch

If the issue continues, please contact Teracube Support.

Where is the SIM card?

Your Teracube Watch comes with a pre-installed SIM card.

To make calls, send messages, and use location tracking, the watch must be activated with Teracube Wireless service.

If you remove the SIM card, make sure it is reinserted correctly before turning the watch back on.

Watch can't make or receive calls. What should I do?

If your watch was working previously but has stopped making or receiving calls, first check that:

  • The SIM card is installed correctly.
  • Your Teracube Wireless service is active.

Check the cellular signal

On the watch:

  1. Go to the main watch screen.
  2. Swipe down from the top.
  3. Look for the cellular signal bars.

If you don’t see any signal bars, the watch has lost its cellular connection.

Restart the watch

Most connectivity issues can be resolved with a restart.

Open the Teracube Parent App → Settings → Restart Watch

Allow the watch a few minutes to reconnect to the cellular network.

If the watch still doesn’t show signal bars after restarting, please contact Teracube Support for additional troubleshooting.

How do I block unknown callers from contacting my child's watch?

The Teracube Watch automatically blocks calls and messages from unknown numbers after you’ve added at least one approved contact.

During the initial setup, if no contacts have been added yet, the watch temporarily allows incoming calls so you can complete activation and add your child’s approved contacts.

To enable contact protection:

  1. Open the Teracube Parent App.
  2. Select your child’s watch.
  3. Click on Contacts → and add at least one approved contact.

Once the contact has synced to the watch, only approved contacts will be able to call or message your child. Calls and messages from all other numbers will be blocked automatically.

How can I get a replacement for watch charger?

If you’ve lost your Teracube Watch charging cable, you can purchase a replacement here:

My watch band broke. How can I get a replacement?

If your watch band is damaged or broken, please email support@myteracube.com and we’ll be happy to help arrange a replacement.

To help us improve the durability of future products, please include:

  • A photo of the broken watch band
  • Your shipping address

Seeing how the band failed helps our engineering team identify trends and improve future designs.

1 Like