I have only had my 2e about six months and have been very pleased with it and was looking forward to a few years use. I am with Vodaphone and have been getting messages to say that my phone is not 4G compatible. Is this true? Seems a bit mad with a new phone. Is there anything I can do about it?
Sorry for the trouble.
Are you able to post one of those messages so we may read it as well?
The 2e is absolutely 4G capable, as it is a 4G device, but carries can and do sometimes change their certified/allowed devices list, or rarely, change their bands in operation in certain cell regions.
Thank you for your reply. I am attaching a copy of Vodaphones email it would be good to get your thoughts on it.
Hi @Vanda - can you check if you see a VoLTE icon or an HD icon at the top status bar? Another thing you can check is if you see a HD icon when you call someone.