I received a Teracube device in which the camera doesn’t work. I’ve tried many ways to contact technical support, but I haven’t received any response—not through the forum, nor by submitting a ticket. I’m wondering why this is happening, and if I don’t get any reply, I will consult with the consumer association I’m a member of to explore what legal actions I can take. I’m deeply disappointed.
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I followed up with the team and they noted the ticket I made for you, but I’m surprised you have not heard anything back.
I will re-follow up.
Thank you. I’m not sure how the internal follow-up process works, but I hope to receive a reply soon. Thanks again!
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I have not heard anything for support yet…
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I apologize. Please look for a response later today.