So I bought a T-2e a couple years ago because of the repair warranty and replaceable battery. I checked the website, and it’s still marketing the phone as being repairable and sustainable. So when I dropped my phone recently in a parking lot and the screen cracked, I didn’t freak out.
What I found out though is that apparently Teracubes are not repaired. Instead, a replacement phone is offered up, and the old phone is sent back at the user’s leisure. While this certainly offers the convenience of not being without a phone, unfortunately Google’s backup protocol for installed apps makes switching phones a huge headache (because it doesn’t actually back up each app’s configuration, and still requires manual configuration of each individual app). In fact, the main reason for buying a Teracube in the first place was to put off having to switch phones for as long as possible.
It took about 12 hours of my time to replicate the setup of my old T-2e on my new T-2e. Back when I had a rooted HTC G1 running Android v2, it was possible to backup the entire image of the internal memory to an SD card and then restore the image on demand. Is there any way a similar process could be done with the Teracube, so that the time involved in switching phones could be brought down to less than 30 minutes? If not, is it really fair to describe the Teracube as having a “repair warranty”?
I apologize if I’ve misunderstood policies or procedures, and welcome any corrections. The above describes my experience over the past 6 weeks with Teracube support.