Cricket wireless issue with Teracube 2e (Update: Both Cricket and AT&T should work now)

General Bug reports
#10

I have a AT&T SIM working on my Teracube 2e. Here is the order of phones the SIM has been in.

  1. Microsoft Lumia 950 (Bought from AT&T and is a certified device)
  2. Nokia 6 (2017 model, not certified)
  3. Teracube 2e (Not certified)

I’m on a family plan with three other devices. In our AT&T account, the other three phones have pictures and state their model as they were bought from AT&T. My Nokia 6 has always been a ‘?’. Moving to the Teracube 2e hasn’t caused any changes, still the same ‘?’. Text and calling work fine.

Unrelated: My screen protector has a large air bubble due to some dust. Also the charger makes a very high pitched buzzing when charging any device.

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#11

Thanks for posting your AT&T experience. Please reach out to our support team via email at support@myteracube.com if the charger continues to be a problem. Regarding the screen protector, here is what you can try:

  1. (Risk of losing the current screen protector) : take off the screen protector, wash it under water and let it dry, use alcohol wipes to clean up the screen and re-apply the dried protector. Move out the bubbles using a credit card.

  2. Wait for our tempered glass screen protectors to become available.

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2e screen protector?
#12

AT&T is functioning just fine for me. Better LTE speeds than my Xperia 1 actually.

The PD compatibility is a let down, but one I can live with…

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Teracube 2e: USB PD Chargers Do Not Work
#13

The question I have is, are you certain about getting the certification(in the 7 weeks) or is it in limbo?
If you do not get the certification are we able to return the phone for a refund, because it will be past return policy.
Also are the 2e phones compatible with Hd voice because that is what cricket will change into next year.
I have the first Teracube , asking for family member who got the 2e.

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#14

The certification we are pursuing is for HD voice (VoLTE) - so that will work once finished. In fact HD voice already works on the AT&T network which is the same as Cricket.

And yes - we will allow late refunds if we are not able to complete certification.

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Cricket network
#16

Thanks for all your hard work. Please keep us informed as all three of the phones I bought will be using Cricket Wireless.

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#17

Just wanted to mention I had no issues activating the phone on RedPocket GSMA (AT&T) Sim Card, once activated LTE & VoLTE are working without any issues on the phone.

To note, you will have to MANUALLY setup the APN on Android phones for AT&T on RedPocket and many AT&T MVNOs, so please be sure during the activation process or if you see issues with data services you inquire for the APN. Failure to setup the APN manually can result in only phone services working and data not. If you do not know the APN information for you provider, contact their support and they should be able to provide it to you.

My 2 cents.

Cheers!

2 Likes
#18

One aspect of the HD Voice/VoLTE certification is that it will do dramatically improve speech recognition for those with hearing impairments. It really is night and day.

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#19

I had the same thing happen to me as well.

#20

Any resolution on cricket yet?

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#21

My Phone Worked for 3hrs Volte and Enhanced LTE were working. It stoped that was about a Month ago. 2 weeks ago they were still working on it. Be Honest I may just either go to ATT or back to T mobile. Oh you spent $100, ok well we made some un- necessary and fixed something that wasn’t broke but you can spend $400 and by one of these new 5g phones.

#22

Any updates on Cricket?

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#23

Our latest build has an issue with just one emergency alert - State local (Spanish). However, AT&T needs it to be perfect and hence we need some more work.

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Cricket network
#24

We have positive news to share :slight_smile:. Our latest SW build (SW 13) got passed from the Testing lab and is now in AT&T’s hands. They will review everything and get back to us in a week or so.

4 Likes
Any News on Cricket?
#25

I’ve been using net10 on my 2e but cricket is my regular carrier. Had to change several settings and will be glad when I can put my cricket sim in and go.

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#26

A post was split to a new topic: Warranty start date for special cases like Cricket?

#27

Great news - AT&T has authorized Teracube 2e on their network :slight_smile:. Thank you everyone for being patient with the process.

Next steps for Cricket users
See their email below. The actual rollout might be slow - so activations might not happen immediately.

  1. If you have a different ATT-approved phone, then activate your Cricket SIM on that other phone and then bring it to Teracube 2e.
  2. If you don’t have another AT&T-approved phone, even then try activating your Cricket SIM. If it does not work, then wait for 2-3 business days.

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ATT auth
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#28

OK, so I have an unused 2e, but a Cricket SIM that works in my current phone. Are you saying that I should try swapping the SIM into the 2e now? How do I know that the software building on my 2e is at SW13 like your Facebook post mentioned?

#29

At this point the Cricket activation should work without the upgrade. So please go ahead. We are working on getting the upgrade out soon as well.

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#30

Just now popped my cricket SIM into the 2e. Made a phone call successfully.

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