This article applies only if you bought the locked version (price < $150). If you have any questions, then please contact us at support@myteracube.com.
Teracube Thrive phones (locked version) require using a Teracube Wireless subscription by default. If you want to use a different plan/phone number (or no wireless), then you have two options:
Option 1: Port your old phone number
Teracube Wireless activation sequence allows you to port your old phone number to our plan. Please follow the activation steps in the user guide.
Option 2: Unlock Teracube Thrive
If you want to use your phone with a different compatible plan or without any wireless plan, then you can pay a one-time unlock fee ($100).
Steps to Unlock Teracube Thrive
Step 1: Pay the unlock fee at this link.
Step 2: Once you have paid the above fee, send an email to support@myteracube.com with your phone’s serial number. The serial number can be found in one of the following ways:
- It is printed on the back of the brown box
- By opening your child’s phone - Settings > About phone > Model & hardware > Serial number.
- If the “Activate Wireless” screen is coming up, then tap “Contact us”. It will show you the serial number.
If you have any questions or concerns, email us at support@myteracube.com or schedule a call with us at this link.
Once you have paid the fee and shared your details, you can use the following carriers:
Compatible wireless carriers: T-Mobile, Tello, Mint Mobile, Metro, Teracube Wireless.
Not compatible: AT&T, Verizon.