Hi there,
Anyone had an issue with their teracube 2e suddenly showing a message saying device doesn’t meet security requirements? and suggesting it may be because it is rooted? I have never rooted my phone, so I don’t know why this message is suddenly appearing. I have tried installing the latest OS versions, and I thought that had fixed it, but the message has now come back. Can anyone help? Should I try a factory reset, or is there a less destructive way of solving the problem?
N.
Same here, which is blocking my NFC payments.
I tried reinstalling the last update, but It ended showing up an ‘installation failed’ message.
Factory reset is my next in line to try, after a phone backup.
Thank you for responding. I was starting to get worried that I was the only one to struggle with this!
To be honest, I hadn’t realised how much I had come to rely on the phone for paying for things! Loss of that function is really annoying! 
I was hoping not to have to factory reset, but it is starting to look like the main option…
Factory reset, but the ‘rooted phone’ message remains.
Not sure if it’s worth keeptrying factory reset until it’s fixed. Any ideas @Saijin_Naib ?
Sorry to hear it hasn’t helped. I did notice that having updated the OS to 14.1, the phone now refers to itself as a 2s, not a 2e, and I don’t think Google has a 2s on its list of certified phones - could this be contributing to the issue?
EDIT: actually it is now showing as 2e - I wonder where I saw it saying 2s? If I find where it said it, I will try and screenshot…
EDIT EDIT: I found it! in the backup tab - it says it is a 2s! Really odd…
I can confirm that on my side too:
my play store is saying it is up to date…
I use my phone to take payments for my business, so I was worried that NFC payments wouldn’t work, but they do. So I can take payments on the phone (via Sumup), but I can’t pay for things with the phone (via google wallet), so this isn’t a hardware issue almost certainly…
