I am supposed to receive a spare battery for the 2e which has been bought and paid for. I realize that there have been issues about shipping the lithium ion batteries. What is the latest and when can I expect to receive the battery.
Hi @spencer_silberstein - we have started shipping the batteries in the US (mostly because the 1st stock arrived here). The remaining batteries are being prepped to be shipped from China in the next 2-3 weeks.
The battery arrived on May 24 in a small bubble-wrapped package. Thank you.
Thanks @spencer_silberstein. Yes we went for a minimal yet safe packaging to get started .
As I understand, the battery is generic - is there something I can buy from an electronics store? I ask because I’ve had a major issue with the charging port (have sent email to support, waiting on response), but in the meantime can’t get data off of phone as it won’t charge.
You might be able to get an external battery charger like this? (Note, I’ve never tried this so it might not work.)
We have tried that generic charger - it does work with 2e battery. It may work for short term. However, the pin alignment is not fixed and pins might move around after every charge - will need periodic tinkering to get it right.
Ditto… Any news on when spare batteries will be shipped? Thanks.
We are starting to ship more battery orders from a China fulfillment partner. Shipped a test batch of 12 units last week. More happening this and next week.