We are getting reports of users having issues calling or accessing data on their AT&T / Cricket or other ATT MVNOs like Tracfone, RedPocket-ATT. This seems to be related to ATT’s 3G shutdown and is apparently affecting non-Teracube phones as well. This is despite the fact that both our phones - Teracube One (T1) and Teracube 2e (T2e) are certified by ATT for VoLTE (4G).
If you are running into problems, then here are a few things to try:
- Try the suggested APNs (from google or in our forums)
- Try a soft network reset. Settings > System > Advanced > Reset options.
- Call your carrier to see if they can reset your connection or if they have a suggestion.
- Not an easy thing - move to a TMobile-based network. Options listed here.