…and now I’ll share another twist:
ATT sent us cheap phones because they think our current phones are not 4G capable (in fact they are, but not NOT VoLTE, or WiFi). For fun, I moved our working SIM from LG V20 to the cheap “Radiant Core” and was able to do VoLTE and wifi calling. Wife carried it for a week and hated it. Put the SIM back into her original LG V20 and went on about our business. Next day, her phone was “deactivated” or whatever. Message when placing calls that we must dial 611 or some 800 from a landline. I called the 800#, reported the issue. Rep said it was deactivated because it was an incompatible phone (despite having worked fine for 2 years with that sim). Rep “reactivated” it and all is well now.
I’m beginning my journey to migrate to VoLTE/WiFi-calling capable devices, and moving off AT&T. Looks like Terracube 2e, on Ting (over T-mobile) will be our solution. At home, I get up to 1 bar of AT&T 4G VoLTE, and 0 bars of any T-Mobile, so WiFi calling is critical.