No MMS being sent or received on Fido network (Canada)

General Bug reports
#1

I recently got my new Teracube 2e and I followed the instructions to set it up, however I have been unable to send or receive any MMS messages. I have looked up solutions; from enabling the option in the messenger app to download MMS. I have reinstalled the app, turned off and on the phone, removed and placed back the sim card, I have also checked the APN and restored it to default settings. I still am unable to recieve any pictures or MMS texts through messenger.

Otherwise, I can receive and give calls and everything else is working fine so far.

#2

Couple questions - what is your carrier/country? And are the APN settings consistent with what is suggested for your carrier?

#3

I’m in Canada with Fido.
From the looks of it the settings are not the same.

#4

A post was split to a new topic: US cellular - can not send MMS/pictures on 2e

#5

Could you please try these Fido APN settings for Android - https://forums.fido.ca/t5/General-Support/Fido-s-APN-amp-MMS-Settings/m-p/91614

Here is our howto on setting APN info. If you get it to work, please do share it here so that we can fix it in our included APN settings.

#6

Hi Sharad,

I can’t add an APN

That option isn’t on the top right corner.

#7

It seems Fido does not allow APN editing on phones (few references here and here)

If you have option to select a different APN, then please try them and see if you get better settings. If not, we will try to find and include better APN settings on our next SW release.

#8

So for now I can’t get MMS on my teracube until the next SW release?
I tried changing to the other APN but it won’t do anything different.

#9

Correct - we will make the APN change in our next SW release. This is a limitation of networks like Fido and Public Mobile which impose the restriction on manual APN change. Another Teracube user moved to Fizz because of this limitation and has reported good results.

#10

Try this howto by a Teracube 2e user. Something similar is also posted on these external forums.

Basically, you need a different carrier SIM which you can add to the 2nd SIM slot temporarily. Then you may be able to add a new APN for Fido which will also show up for the 1st SIM. If that does work, please try either of these APN settings (link1, link2).

#11

Updated guide below here.

Old post

Hello Teracubers,

For those using Telus/Public Mobile network in Canada, this is the workaround I used to make my data work:

Et voilà. You should have access to Internet through your data!
I want to thank Sharad and Mark for their precious help.

Hope this helps!

1 Like
#12

Thanks @Lee - this is great news. Could you clarify few steps:

Did you take out the Public Mobile SIM and replace it with Freedom Mobile SIM? Did you use the same SIM slot #1 for both?

Is this with the Freedom Mobile SIM or the Public Mobile SIM? At what point do you go back to Public Mobile SIM?

#13

Hello Sharad,

Q. Did you take out the Public Mobile SIM and replace it with Freedom Mobile SIM? Did you use the same SIM slot #1 for both?

A. No, I inserted the Freedom Mobile SIM card in slot #2 and left the Public Mobile in slot #1.

Q. Is this with the Freedom Mobile SIM or the Public Mobile SIM? At what point do you go back to Public Mobile SIM?

A. Once the Freedom Mobile card is inserted in slot #2, then you go to Setting/Network and Internet/Mobile Network, it creates a new tab for Freedom Mobile and, at the same time, unlocks automatically the APN settings under “Public Mobile” or “TELUS” tab. Then, you can go and edit directly the Public Mobile APN settings.

In other words, the Freedom Mobile SIM card (#2) acts as a key that unlocks the APN settings on the phone related to the data provider of SIM card #1. Once in Setting/Network and Internet/Mobile Network, user can tap on the tab of the provider for SIM card #1, create a new account and enter the relevant information which are going to be applied to the SIM card #1.

Hope this makes it a bit clearer…

2 Likes
#14

Awesome - thanks for the clarifications. Could you modify your original post with some of these points - will be handy for other users.

#15

Hello Teracubers,

For those using Telus/Public Mobile networks in Canada, this is the workaround I used to make data work with my brand new Teracube 2e:

• Bought a second SIM card (in my case Freedom Mobile)
• I left my Public Mobile/Telus SIM card in slot #1, and installed new Freedom Mobile SIM card in slot #2
• Once the Freedom Mobile card is inserted in slot #2, then you go to Setting/Network and Internet/Mobile Network. It creates a new tab for Freedom Mobile and, at the same time, unlocks automatically the APN settings under “Public Mobile” or “TELUS” tab. Then, you can go and edit directly the Public Mobile APN settings
• Under TELUS tab, tap Advanced/Access Point Names (last item in the list)
• Tap the “Plus” (+) icon in the right hand corner next to the magnifying glass
• Go to the following address and enter the respective settings:


• Make sure all settings are replicated without any typos
• Restart phone
• Connect to your data

Et voilà. You should have access to Internet through your data!

In other words, the Freedom Mobile SIM card (#2) acts as a “key” that unlocks the APN settings on the phone for data provider of SIM card #1. Once in Setting/Network and Internet/Mobile Network, user can tap on the tab of the provider for SIM card #1, create a new account and enter the relevant information which are going to be applied to the SIM card #1.

I want to thank Sharad and Mark for their precious help.

Hope this helps!

1 Like
How to get Data working on Public Mobile (Canada)?
#17

Hello Sharad,
I tried to edit my original post but could not. So I posted an updated version in a reply to your last message. Feel free to delete the original one to avoid unnecessary duplication.

Sorry for the inconvenience, I’m new to this.

If anything, please let me know and I will add/clarify for the other users.

Thanks and regards,
Lee

1 Like
#18

I am also on the Fido network in Canada and am experiencing issues with sending/receiving photos via text for certain sender/receiver phones. When is the SW update expected that will solve this?

#19

Our update with corrected APNs will need 1-2 months. In the meantime, are you able to try this way?

#20

We put in a Virgin SIM, but we could only edit the BELL APN, the Fido APN remained locked. We created a Fido APN with the settings on the Bell Sim and it had the same problem the Fido Sim has. Using the stock Bell settings it worked fine.

The Fido Internet APN has no settings for the MMS entries, There is a subset for Fido MMS that does have the entries, but they don’t seem to be accessed when the message app is active.

Knowing what to do, we may visit a Telus kiosk and see if we can borrow a Sim for a minute to see if that will unlock the fido apn editor.

1 Like
#21

Tried with the sim cards in the opposite trays, same result, Bell was editable, but Fido stayed locked.