Hello. I’m have the same or similar problem. The phone has been dropped, and the screen seems like it is popping out.
I did notice that this problem has worsened over time. The screen has become less and less responsive to inputs and even generating random inputs over time.
I have 13.1.0+628e52c.emerald.user
Welcome!
If the screen is separating, there may be damage. Do you see any hairline fractures or other breakage?
In any case, you would likely be best to replace the screen with a repair part from the store, or have us replace it for you.
Do you know what way you’d like to proceed?
There is one hairline fracture. Not sure if on the screen or the screen protector. I had taken off the case because I thought that the case was contributing to strange inputs.
For next steps, I live in São Paulo, Brazil. So, I think it would be best for me to replace the screen myself. Is it possible to ship the replacement parts to me?
I also have an older teracube 2e with a cracked screen. I kept it around just for parts. I know the screen is cracked but it’s not having input problems. In any case, it would be good to have replacement parts with me.
Thanks for the help
Any chance you can let me know which parts I need to buy and instructions for how to make the repair?
All the best,
Stephen
Here is the part:
Instructions:
If the phone is under warranty, can I get the screen reimbursed?
See the terms of the warranty here.
If the screen is cracked or damaged, that would be accidental not materials/work, so not covered.