No GPS signal

[mikski]

Hi, i believe have problem with the GPS receiver in the phone. Apps that try to use GPS seems to not receive any data from satellites. The problem causes inconveniences when driving around with car because phone is unable to get exact location, directions, speed ect…
I only get approximate location (probably from Google via mobile masts).

I also downloaded different GPS apps to see which satellites the phone is connected if to any. Seems that none of the apps get any connection from satellites.

I tried to solve this with solutions offered in topics:

Google map is not working

Hi, the Google map is not working for me. It is not able to locate my exact position and the location does not change with my moving car. The app is also unable to reroute if I take a different path. Can you please suggest what can I do to resolve this. Since this is the only phone I am using it is very difficult for me to travel without the Google maps. Is there some other maps that may be more compatible? Is this a software issue or hardware issue?

Poor gps signal

[Screenshot_20200424-101847~2] [Screenshot_20200424-101642~2] Hello I have an issue with the GPS signal not working as it should. With my ancient phone I could perfectly use Runtastic without getting any issue with the localisation (and it was a 5 yo phone) but with my Teracube I can’t track my run anymore; the signal isn’t following my movements well : on the first pic, I ran for 45 minutes on the same trail as the second pic, and on the second pic, the best tracking signal I ever had, we c…

No luck so far.
Got this phone brand new about a week ago from my brother who order it via kickstarter. And everything else seems to be working as intended. Have not dropped the phone yet…

Might there be a loose cable in the phone or GPS receiver is fried or have any other ideas?

[Saijin_Naib]

Have you tried letting it sit outdoors with a clear view of the sky with a GPS app open, and WiFi/Cellular service for about an hour or so?

Might have a badly outdated almanac.

[Sharad]

Have you tried a factory reset just to eliminate any software issues. Also make sure that the phone is updated to SW6.

[mikski]

Phone was already updated and running Teracube_S1_06.
No luck after more than an hour outdoors before and after factory reset.
GPS is still not working…

[Sharad]

Hi @mikski - this is potentially a hardware fault. Please send us an email at support@myteracube.com with a link to this topic - we will do warranty replacement of your unit.