As I mentioned in another thread. I am filing a complaint with the FTC. I recommend other 2021 2e owners do the same.
You can report fraud to the FTC online at: https://reportfraud.ftc.gov/ or by calling 1-877-FTC-HELP. False advertising is illegal, and this company needs to be held to account for putting us at risk with their false promises.
That they freely admitted that there is no plan to support our devices makes them willfully negligent.
Hi @Robert_Lowe - I’m not sure where you got the impression that we are not supporting our devices. While the software updates are lagging a bit behind, our support team is actively assisting all our customers with their software and hardware issues. We are currently working on our Android 11 update (for 2021 T2e) and should be releasing an Alpha test build this week.
I fully agree to @Robert_Lowe. I repeat myself: My T2E still reports a security update status as of 2020!!! Contrary to all promises, nothing tangible has happened since then. That’s dramatically more than “a bit behind”, Mr. Sharad!
This is a situation in which further stalling and apologies can only be perceived as mockery, but can’t hide a fundamental structural problem, may it be incompetence or massive understaffing. The team has long since proven that it is incapable of even coming close to fulfilling the full-bodied update promises that have been highlighted as one of the most essential product features.
By the way: regular security updates are not a “nice feature”, but a damn must!
The said structural problem was already apparent more than a year ago, there would have been time enough to take countermeasures. Every further excuse, instead of simply delivering what is necessary, only strengthens the suspicion that they are not even willing to tackle this fundamental problem causally, but instead try to “muddle through”. Customers are being left in the lurch.
Teracube is long since about to ruin its reputation abysmally. By now, I feel fooled and regret the purchase.
This is where I got the impression you are not supporting your devices:
I think you need a bit of a reality check. Based on its specs, an unlocked phone comparable to theTeracube 2e would have a fair market value of around $150.00. The value added by this device is ONLY in its length of support and software updates. The extra money is for its four year life.
Had I bought a low end Moto G last year at $160, for example, I would have received a faster phone which would have received security patches on a timely schedule. The difference is, I thought, that Motorolla would have abandoned their phone after two years, while yours would still have support for an additional year, maybe even two. In fact, support for your device ended after just six months.
By the way, all seem to have security patch level “May 5, 2021” (which is of course old enough). Why does my 2e show an even older patch level (November 2020) while claiming to be up to date?
If you do not live near an EU country border, then you can install the SW16 update manually. EU users living near borders experienced a roaming issue due to which we had to recall the EU build.
Thanks for explaining.
But that was months ago, so you apparently made no further effort to fix this roaming issue after the recall.
I don’t permanently live at a border, but often enough by visit. So I unfortunately can’t consider installing this update. (But a buggy update that has to be installed the tricky manual way is honestly not my idea of decent support anyway.)
Thanks, my A11 update loaded without a hitch, now just waiting for security update, the one I just got is 5 October 21
Here still no update.
Edit: To be more precise: no automatically offered update.
Unfortunately, I can’t install the linked Andoid 11 upgrade because then the hotspot function (which is indispensable for me) allegedly won’t work anymore.
Agreed. We are waiting to fix FM for the automatic update (OTA) which is proving to be tricky.
Hotspot fix should come in the next update.
Two weeks shy of a year since the last security update.
This is ridiculous. I posted my concerns about the lack of security updates 2 months ago and have been patiently waiting for an update.
Android 11 was released recently for the first batch of 2e’s but it’s not without issues. Not to mention that apparently A11 doesn’t have the latest security updates either.
Can someone please update me on when a new security patch will be released?
Hi @Maiku - we are working on both fronts - fixing the reported issues and a new security update (will follow on heals of April 2022 update for T2e 2nd batch).
Hi Sharad, any news about the EU update?
Hi @Quax - the [Certified] Android 11 for Teracube 2e 1st batch (SN: 2020) is applicable for EU users as well.
I have noted that the Android 11 updates are full of issues.
Even with the latest 11.0.2 update, I am reading posts of users switching to a different phone.
I want to keep using my Teracube 2e as my primary device. As such, I choose to remain on Android 10 for the time being.
Is there any chance of providing the latest security updates for Android 10? I want to be able to have a secure, fully functioning phone for years to come.
Many thanks.
The lack of timely security patches means that I cannot use the teracube 2e for anything other than media consumption. I do not feel comfortable doing anything that involves financial accounts or purchasing goods and services online. I understand how difficult it is for a small phone company to update software. Even the mammoth companies such as Samsung, Apple, and Google constantly have to issue updates to fix bugs or zero day exploits.
Hi @Maiku, the 11.0.2 update is quite stable and has a similar performance as Android 10. The performance is the biggest improvement since the original Android 11.0 update. I have been using it as my primary device for quite some time now.
I’ll suggest you give it a try. In the worst case, you can always go back using SP Flash.
There’s still no OTA update for Android 11, plus I keep reading about degraded performance since updating.
I do not wish to update at the expense of performance.
Not only have there been no security patches for Android 10, it seems as though the Android 11 build is also falling behind on security patches, which is not reassuring.
I got a Teracube 2e for the promise of 4 year support and updates. It’s a shame that the team is unable to deliver on them.
I have all but lost hope in expecting timely updates for my device.
I will consider purchasing a mainstream phone next.
Maiku,
100 percent! How can a product be sustainable if it’s unusable? I just purchased a mainstream phone and it’s working soooooo much better. Good luck to you and everyone else experiencing issues.
